Posts Tagged ‘Twitter’

Social Media Monitoring

Friday, October 16th, 2009

I’ve heard a lot of people complaining that there is a lack of measurement and ROI tracking around the use of social media.

It’s not that hard to at least track the basics.   There are now a plethora of tools  for social media monitoring and you can get started by tracking trends and setting basic targets/KPI’s & benchmarks around these.

I have set up a social media dashboard or KPI report which helps me with tracking social media metrics for my blog and in a business context a set up like this can also help you to measure ROI on your time spent on participating in social media activities.

The below example is a very basic dashboard but it does let me attribute an increase in site traffic or other metrics back to social media campaigns/tweets/social media activity.  If you’re selling a product or service you can work out your average cost per acquisition from social media channels by working out your average conversion rate, average revenue per sale or lead and the cost of getting that lead i.e. the value of your time spent in social media, cost for creative and other associated costs.

Example: Social Media Measurement Dashboard & KPI’s
Note: This is sample data

Social Media Measurement Dashboard Example

Social Media Measurement Dashboard Example

Evaluating the quality of traffic received from different social media sites allows you to concentrate your time and efforts on the sites that are going to bring you the highest quality traffic.  I.e. if someone coming from Facebook spends roughly twice as long on your site or the average amount that a Facebook user purchases through your site is 20% more than a Twitter user then it would make sense to concentrate more time, effort and money on your Facebook presence.

Another useful metric is  the % age of new visitors from each traffic source.  I.e.  Is this site/portal mostly sending you repeat loyal customers that you could encourage to visit your site directly or are you attracting brand new visitors that have never heard of your site before.  Which type of user is more valuable for your business and how do you want to encourage them get to your site in the future?

Useful  Social Media & Traffic Monitoring Tools:

  • Google Analytics or other web analytics tools such as Omniture
  • Google Alerts - set up alerts for mentions of your brand or product across the web
  • Social Mention - the Social Media Search Engine
  • Twitter search/Twitter hashtag searches
  • Facebook - track new fans/friends and referrals
  • YouTube Analytics - if you’re tracking video
  • Google Trends for Websites and Insights for Search

New Zealand Social Marketing Survey Results

Wednesday, April 29th, 2009

Last month I created a social marketing survey to get a feel for how people are currently using social media and marketing tools.

The survey produced some interesting stats on how individuals and companies are using social marketing in New Zealand.

Here are the results:

Social Network Popularity

Social Network Popularity

Use of Social Networking Sites

Use of Social Networking Sites

Do you have a blog?

Do you have a blog?

What blogging software do you use?

What blogging software do you use?

Twitter usage

Twitter usage

What Twitter app do you use?

What Twitter app do you use?

Company use of Twitter, Facebook & YouTube

Company use of Twitter, Facebook & YouTube

Social Bookmarking Services

Social Bookmarking Services

You can download a pdf of graphs here:  liv-large-social-marketing-survey

Thanks to everyone who participated.

Top 10 Social Media Predictions for 2009

Monday, January 19th, 2009

If you’re interested in Social Media and what will come in 2009 then Peter Kim has compiled thoughts from several well respected marketers into a great document you can read here.

If you don’t have the time to read the whole doc, here are my top 10 from the list that I hope will hold true in the coming year:

  1. Dwindling budgets will suddenly make low cost social media look like the pretty girl at the ball. - Ann Handley.
  2. In 2009 marketers will find their accidental spokespeople (employees & customers) and give them ways to amplify their voices. - Rohit Bhargava
  3. Live conversations with consumers, empathetically executed, can have far bigger payout and viral word of mouth impact than most social media tools. - Pete Blackshaw.
  4. We’ll need to do more dot-connecting between existing processes and social media output.  We’ll see a flatlining of references to “my Twitter programme” and more references to my offline/online “conversational ecosystem”. - Pete Blackshaw.
  5. Organisations will allow the most passionate individual within an organisation from any division to lead social media efforts. - Rohit Bhargava.
    A great example of this that I recently found was the Mars Phoenix Lander Twitter case.
  6. Twitter will continue to achieve legitimacy. Brands will adopt Twitter for everything from media/influencer outreach to customer service to crisis communications. But more than any push-channel, Twitter will give customers, advocates and critics unprecedented access to corporate personnel and vice versa. - Scott Monty.
  7. One at a time, big companies will have their “Dell Moment” and wake up to the power of investing in earning great word of mouth with one-on-one attention to the community. - Andy Sernovitz.
  8. Location awareness will be the mobile utility of the year as more and more  consumers use their GPS-enabled phones & mobile social software to find great stuff to see, do and buy wherever they may be at any given time. - Greg Verdino.
  9. Just when you thought search was saturating or mainstreaming, we think there’s going to be an explosive new functionality which make search even more valuable. - Joseph Jaffe.
  10. Shopping goes social. Using Facebook Connect & Open Social Platform, shoppers will be able to see what friends are recommending, buying and rating integrated into the shopping experience. - Charlene LI.

Another common theme throughout the document is the rise of mobile social software (mososo) and geo location based tools/applications.  This is where I think things will get really interesting.

Looks like another exciting year ahead for digital marketers!  I’m keen to hear your thoughts on the above predictions and whether you think they’ll ring true in 2009.  Also any other predictions you have to add to the list?