Archive for the ‘Online advertising’ Category

Landing Page Optimization or (Just Good Web Usability)

Tuesday, August 4th, 2009

I’ve seen some terrible landing pages lately.  Remember that your landing page only has a few seconds to make an impression before someone decides whether or not they want to spend time on your site.  Is the page relevant?  Did they arrive where they were expecting to go after clicking a link?  Or was it deceptive?

You can buy banners and send loads of traffic to your site but the hard part is actually getting that traffic to then convert.

When you’re advertising or promoting your website online, take some serious time to look at the landing page you’re sending them to.

  • Make it uber clear what you want the person to do when they arrive on the page.  A hundred different links, pictures & buttons competing  for a visitors attention are only going to dilute your response rates.  The desired action should be completely obvious within a few seconds of looking at the page.
  • Keep registration processes as short as possible (and I mean short!).  As a user I don’t care that it’s useful for you to know my gender and date of birth.  I just want to get to the content or reason for the sign up process as soon as possible.  Once you’ve gained the trust of your site user you can collect ‘nice to have’ information later.  And heck aren’t we in the economy of free? Why should I have to give you my email address if you promised me  a ‘free download’?

Here’s an example.  I searched for ‘Travel Insurance’ in Google and got an ad for House of Travel that directed me to this page which happens to be the home page for their site.    Not really the best landing page for someone looking for travel insurance.  In fact insurance isn’t mentioned anywhere on the page  at all…  I imagine they would have a pretty high bounce rate off that search term.

House of Travel landing page example.

House of Travel landing page example.

By contrast, an ad for Air New Zealand took me to the following page.  Nice and clear, three easy to follow options, the images are obviously buttons and it was clear to me what they wanted me to do.

Air New Zealand - travel insurance landing page example

Air New Zealand - travel insurance landing page example

A quick look around at who’s advertising online at the moment brings up a few other examples.

Briscoes

It’s great to see a retail brand like Briscoes advertising online.  I saw this banner on the Herald for their ‘Under Wraps’ promotion.

Briscoes Under Wraps Island ad

Briscoes Under Wraps Island ad

Clicking on the ad took me to the following page which explains the promotion in further detail.  Pretty good.

Briscoes Under Wraps landing page

Briscoes Under Wraps landing page

What I was concerned about though was the Briscoes Better Buy Club, what exactly is it?   Looking at the form and  because they’re asking for sign ups online I’m going to assume  it’s an email that gets sent out with special offers and sales information.   The problem I see here really is the length of the form.  Why do you need my full address and post code to send me an e-newsletter?

Briscoes Better Buys Club sign up form

Briscoes Better Buys Club sign up form

This type of information request may have been OK a few years ago and I know your CRM software would love to have all the boxes filled but the reality is that the length of this form is going to directly affect the number of people who join.  If you solely asked for a name and email address (which if you’re honest is really all you actually need to complete the e-newsletter send) you would likely achieve a much higher sign up rate.

It’s easy to pick out the bad ones so to finish off let’s see if we can find a few decent landing page examples.  I’m not saying these are perfect but from looking at them I can see someone has thought through the user’s process.

2 Degrees Mobile

A 2 degrees ad promoting ‘click here for a free sim card’ is sending me to a nice short form that promises the goods.  I don’t see a lot of lengthy marketing speak here, right down to action.  Looks pretty good to me:

2degrees mobile landing page example

2degrees mobile landing page example

Sky TV

An ad for getting Sky installed for free is sending me to this landing page.  The easy to see ’sign up now’ buttons are pretty clear and there a couple of options to choose from.   Overall it’s not a bad example.

I really don’t understand why they would have an animated banner promoting one of their TV shows to the right of this page though.  This will clearly compete with visitors who are about to enter into a transaction with the business.  The less distraction on this page the better.

Sky TV landing page example

Sky TV landing page example

The Great Kiwi Invite

Here’s a nice short, easy to understand form.  They want your first name, last name and email address.  Pretty easy!

Great Kiwi Invite sign up page

Great Kiwi Invite sign up page

As you can see from these examples, it’s really easy to over complicate landing pages.  The most important thing is to try to make the offer simple and clear without providing too much information or too many distractions.  First impressions are sometimes also your last.  Make the most of them!

Changing the way you fly

Wednesday, November 12th, 2008

Air NZ have really taken it to the next level with changingthewayyoufly.co.nz, this interactive site promotes their new easy check in systems, online booking processes and revamped terminals.

They’ve managed to convey several key messages in an engaging and fun way.  The graphics are awesome, the sound works well and really it’s the best site I’ve seen in a long time!

Cool that they’ve also included social media links. It encouraged me to Digg it…

Who knew being educated on how to book airfares and check-in using your mobile could be so sexy!?

Air New Zealand, changing the way you fly website.

Air New Zealand, changing the way you fly website.

Google Releases Search Insights

Thursday, August 7th, 2008

Yesterday Google released Google Insights for Search a wicked tool that lets you track & compare search volume for keywords by time, region/country and category.

There are so many uses for this tool!

  • Find out popular terms for your advertising messages, this may change my country/region and this tool will be able to show you that!
  • New market research - use the tool to quickly scan and find potential new markets for your product or service.
  • Planning seasonal changes, the yearly trend view can you give you some expectations around seasonal traffic changes.
  • Track PR - you can use the keyword comparator to see how your brand is tracking in relation to your competitors.  You can see search spikes in relation to any recent PR you or your competitor has done.  The list goes on!

Here are a few examples I’ve been playing around with.  Lately I’ve been taking Bikram ‘Hot’ Yoga classes (crazy I know!) so I was wondering where Bikram is most popular around the world.  Funnily enough New Zealand is second behind the States for regional interest and has higher interest than Canada where I’m currently taking my classes:

Google Insights for Search, Bikram Yoga Results

Google Insights for Search, Bikram Yoga Results

Let’s try another search a little closer to home - Small Business Accounting.  As I expected New Zealand is top for this search term - go Xero!  Interestingly, South Africa is close behind, a new market for them perhaps?

Small Business Accounting, Google Insights Results

Small Business Accounting, Google Insights Results

Google Ad Planner

Wednesday, July 16th, 2008

Earlier today I attended an Intro to Google Ad Planner webinar.

If you haven’t heard about Ad Planner it’s an online media planning tool recently launched by Google that allows you to research sites to include in your online media buying plan. 

I’m super excited about this as it will greatly reduce the time it takes to create an onlne media campaign and will help agencies/advertisers select a broader range of websites in which to target their ideal audiences.  Best of all like other Google products it’s FREE.

Here’s a rundown of what was discussed today:

Ad Planner currently shows 30 days worth of data which is frequently updated (at least once a month), but doesn’t currently show when data was last refreshed.

 

Ad Planner allows you to:

  • Research sites by demographic (age, sex, education, income) and online behaviour
  • View detailed site data such as user demographics, other sites users visited, keywords searched to arrive at site.
  • Compare selected sites and show aggregated data as to how many UV’s & Page Views you will reach as well as aggregated demographic data for users.
  • Find the niche sites that fit well with your target demographic
  • Find sites relevant to your audience if you have little understanding of where they surf online
  • View sites on an international scale, millions of sites providing greater visibility over and above the top sites in your area
  • Undertake site discovery & research within minutes
  • Create an entire online media plan in minutes

 Some of the webinar Q & A session: 

Q. What is the difference between this & Comscore etc?  How does the technology work and what are the capabilities?

A. The focus of this tool is purely on media planning.  We’re opaque on source data but take a multi data approach using both internal and external data sources including demographic data from a leading audience measurement provider.

Q. Does the tool show all sites on the web or only Google Content Network sites?

A.  The tool covers any sites on the web that people spend time on not just Google content network sites.  Not all sites shown offer advertising but this is still useful for media plan research - can show related sites

Q. Who is the third party leading audience measurement company that you’re working with
A. Can’t say

Q. Are you using data from the Google Toolbar?
A.  We don’t discuss individual data sources.  But It would be hard for us to use this data without users full permission.

Limitations of the product:

  •  Geo-targeting is currently only available at country level not state, region etc.
  • You can’t do a direct media buy from Ad Planner even for Adwords, you have to export a csv file.  
  • It doesn’t currently provide cost of media buy or type of ad formats available on the sites you’re interested in (does show ad formats for content network sites)
  • Reach & frequency reports are currently unavailable but based on agency feedback they’re looking at introducing it at a later date.  

Big changes rolling out in the coming weeks

  •  Ability to filter out sites that don’t show ads
  •  Show reach and frequency for selected sites
  • Category level data & filters
  • Working on ways to reveal sub domain data as audiences can vary a lot on large sites

  Other features that may appear in future

  • Ability to set up alerts for new sites that match your target
  • They are exploring ways for Publishers to share data with them.  In future this may include information such as rate cards, ad formats etc.
  • They aren’t currently accredited by the Media Ratings Council but may become accredited based on agency demand
  • They’re hoping to be able to reduce friction between Adwords & Ad Planner to allow you to select content network sites and put them in a shopping basket for purchase.

My industry take on this is that it has the potential to shift a proportion of ad budgets away from the traditional top sites.  As it is a free tool it gives all agencies easy access to information on smaller sites that are likely to be better targeted to their audience.  Currently agencies don’t have the time or resources to research niche sites for small media buys. In saying that they would still have to contact small sites individually to negotiate and purchase the placement so I don’t think it will make a huge impact.

 

Facebook Redesign Looming

Wednesday, July 9th, 2008

Facebook have announced that they’ll be launching their much awaited site redesign next week.  They’ve had page previews up on the site for a few weeks but it will still be interesting to see user’s reactions once it goes live.

You can view some page mock ups of how it will look here.   I wonder what that lovely large blank space on the left is for….    They already offer some pretty neat contextual ad units.  I’m looking forward to seeing how they will monetize this extra space.

Sustained growth for online content

Tuesday, August 21st, 2007

Last week the American Online Publishers Association revealed a four year analysis of its monthly Internet Activity Index showing that users are now spending over half of their time online visiting content.

Here’s the time split according to their study:
Content 47%
Communications 33%
Commerce 15%
Search 5%

The share of time spent on ecommerce has dropped 1% from 16% to 15% over the four years.

The continued transition of traditionally offline activities (reading the news, finding entertainment) is obviously driving the increase in time spent viewing content.

I wonder how they track social networking sites which are a mix of both content & communication.

Rich media advertising - the animation vs static ad debate

Saturday, May 5th, 2007

While I’m not a big fan of flashing banners and over the page creative, the IAB UK site has some cool examples of what can be done with rich media campaigns.

I particularly like the cute Elf  in the Discover card campaign as he waits for you to interact with him rather than starting up without you wanting him to.   The campaign was successfully spread through viral marketing and won several awards.

The Golf GTI campaign may be ‘creative’ but the Crispin Porter execution shows just how frustrating slow downloads can be and probably prevented loads of people from getting the message in the ad.

A quick search didn’t produce any recent data on the animation vs static debate but I did find some studies from 2005:

An Eyetrack III study showed some interesting online advertising observations –
“Comparing static and animated ads instead revealed a mixed trend of some static outperforming animated ads and vice versa. Perhaps this relates back to prevailing user ‘banner blindness’ avoiding ads which are just that; ‘ads’.”

I also like observation 10 – “Small pop-ups are quickly viewed, then closed or hidden.”

This iMedia Connection case study discusses a static vs animated test with interesting results.

I also found that as far back as 2002 both Microsoft and Time Warner agreed to eliminate the majority of pop-up ads on their sites due to complaints from users. 

I’m sure there are probably many articles that show animation outperforming static ads however, the above examples may be useful when convincing your creative team that large n flashy banners aren’t always best! 

This all points back to ad relevance – I think integration and good placement are still the key to a great campaign.

Google acquires Doubleclick for US$3.1 billion

Monday, April 16th, 2007

Google has won the bid to purchase Doubleclick paying US$3.1 billion for the online ad management company.A late contender they competed against Yahoo, Microsoft & AOL for the deal.

Doubleclick’s vast network of publishers & advertisers will help Google’s launch into display and rich media advertising.Google generate the majority of their income from pay per click text ads. This deal will only increase their market lead and make them stronger than ever in the online ad space.

This is a clear loss for Microsoft. Search engine ads currently make up 40% of US online ad spend and with Microsoft’s share of search engine queries at only 15% the purchase of Doubleclick would have really boosted their capability in this area.

The search advertising market is now so efficient that it is hard for advertisers to increase their exposure without increasing their keyword spend to maximum levels. Display advertising inventory however is almost infinite and with the targeting and measurement tools available it’s extremely cost effective.

Brand advertisers are starting to take notice of this and if Google play the next steps right (which I‘m sure they will) they’ll be laughing all the way to the bank.